Shipping Policy


Shipment Method and Availability:

  • United States Postal Service Ground Service
  • We ship to the US and Canada only. Please fill out this form to request international shipping.
  • USPS tracking numbers will be available for orders that contain Deep Conditioners. Lightweight orders (Growth Serum only, or Tote Bags) will not be assigned tracking numbers.

Expected Time to Delivery

  • Our products are perishable, and we hand-make them after receiving your order to ensure that you receive fresh, high-quality products.
  • Expect to wait 1-2 weeks for us to make and prepare your products before shipping them.
  • Standard shipping is 5-7 days after shipment.
  • If your products have not arrived 10 days after the date of shipment, contact USPS or hello@naturallclub.com for assistance.
  • Subscription monthly boxes are shipped on the first Monday of each month.

      Shipment Fees (US):

      • Subscription Boxes - Free Shipping
      • Orders over $25 - Free Shipping
      • Non-Subscription orders under $25 - $3.00 flat rate shipping

      Shipment Fees (Canada):

      • Standard flat-rate shipping on all packages: $10.00

      Address Change Policies

      • Email hello@naturallclub.com to change shipping address before order is shipped.
      • Once orders have been shipped we are unable to process address changes and will unable to process refunds.