Shipping Policy


Shipment Method and Availability:

  • DHL and United States Postal Service Ground Service
  • We ship to the U.S., U.S. Territories, and Canada. Please fill out this form to request international shipping.

Expected Time to Delivery

  • Standard orders ship within 7 business days, but orders may ship the same day.
  • Standard shipping is 3-7 days after shipment.
  • If your products have not arrived 10 days after the date of shipment, contact the carrier or hello@naturallclub.com for assistance.
  • Subscription monthly boxes are shipped on the first Monday of each month.

      Shipping Fees (U.S. 50 States):

      • Subscription boxes - Free Shipping
      • Orders over $35 - Free Shipping
      • Non-Subscription orders under $35 - flat rate shipping of $7

      Shipping Fees (Canada):

      • Shipping is priced by weight and starts at $8
      • Orders over $100 - Free Shipping
      • Subscription boxes - Free Shipping

      Shipping Fees (U.S. Territories and Military Bases)

      • Shipping is priced by weight and starts at $8.
      • Orders over $100 - Free Shipping
      • Subscription boxes - Free Shipping

      Shipping Insurance 

      • NaturAll Club guarantees the delivery of all orders. Orders that are lost by the shipping carrier, stolen, or damaged in transit will be replaced at no cost to the customer.
      • We do not guarantee the free replacement of orders that are misdelivered or returned to sender due to an incorrect or incomplete address. These orders can be replaced if the customer pays an additional shipping fee.
      • Please reach out to hello@naturallclub.com for any shipping concerns or to report an issue with your shipment.

      Address Change / Incorrect Address Policies

      • It is the customer's responsibility to provide the correct shipping address at checkout. We cannot guarantee that shipping address update requests will be processed after an order has been placed. If your order has been shipped, contact the carrier to update the address.
      • Refunds will not be issued for orders that are shipped to the most updated address provided by the customer.
      • NaturAll Club will not refund or replace orders that are returned to sender due to an incorrect or incomplete shipping address provided by the customer. These orders can be replaced if the customer pays an additional shipping fee.