Shipment Method and Availability:
- United States Postal Service Ground Service
- We ship to the US and Canada only. Please fill out this form to request international shipping.
- USPS tracking numbers will be available for orders that contain Deep Conditioners. Lightweight orders (Growth Serum only, or Tote Bags) will not be assigned tracking numbers.
Expected Time to Delivery
- Our products are perishable, and we hand-make them after receiving your order to ensure that you receive fresh, high-quality products.
- Expect to wait 1-2 weeks for us to make and prepare your products before shipping them.
- Standard shipping is 5-7 days after shipment.
- If your products have not arrived 10 days after the date of shipment, contact USPS or firstname.lastname@example.org for assistance.
- Subscription monthly boxes are shipped on the first Monday of each month.
Shipment Fees (US):
- Subscription Boxes - Free Shipping
- Orders over $25 - Free Shipping
- Non-Subscription orders under $25 - $3.00 flat rate shipping
Shipment Fees (Canada):
- Standard flat-rate shipping on all packages: $10.00
Address Change Policies
- Email email@example.com to change shipping address before order is shipped.
- Once orders have been shipped we are unable to process address changes and will unable to process refunds.