Shipping policy

Where we ship

We ship to the United States, U.S. territories, U.S. military addresses (APO/FPO/DPO), Canada, and most other countries.

Processing and delivery times

Orders ship within 7 business days of being placed, and some ship the same day. Delivery times start once your order ships.

- Standard U.S. shipping (USPS): usually 3–7 days after shipment.
- Faster USPS options: when offered at checkout, these usually arrive within 2 business days after USPS receives the package. We can’t refund shipping if USPS delivers outside its estimated window.
- International: delivery times depend on the carrier and service you choose at checkout.
Shipping rates

United States

Free shipping on orders of $100 or more. Below $100, rates are based on package weight and where you live:

Package weight | Eastern & Central states | Western states and Hawaii | 
Up to 1 lb | $6.99 | $7.99 | 
1–2 lb | $7.99 | $9.99 | 
2–3 lb | $8.99 | $13.99 | 
Over 3 lb | $9.99 | $15.99 | 
Eastern & Central states: AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NH, NJ, NY, OH, OK, PA, RI, SC, SD, TN, VA, VT, WI, WV.
Western states: AZ, CA, CO, HI, ID, MT, NM, NV, OR, TX, UT, WA, WY.

Alaska and U.S. territories

Free on orders of $100 or more. Otherwise $7.90 for packages under 8 oz and $12.87 for packages 8 oz and over. Faster USPS options may also be shown at checkout.

Military addresses (APO/FPO/DPO)

Free on orders of $100 or more. Otherwise a $17.80 flat rate.

Canada

Priced by weight, starting at $10. Your exact rate is shown at checkout. Free shipping doesn’t apply to Canada.

Other countries

Live DHL and FedEx rates are shown at checkout. Customs duties and import taxes may apply and are set by your country.

Subscriptions

Your first subscription order ships free. Renewals ship at the standard rates above.

Lost, damaged or missing orders

- Lost or damaged in transit: report it to hello@naturallclub.com within 3 months of your order and we’ll replace it at no cost. Replacements requested after 3 months include standard shipping fees.
- Not arrived: if your order hasn’t arrived 10 days after it shipped, contact USPS first, then email us.
- Marked delivered but you can’t find it: check with the carrier and your neighbors, then contact us. If we send a replacement, standard shipping fees apply.
Addresses

Please make sure your shipping address is correct at checkout. We can’t guarantee address changes after an order is placed, and we can’t change the address once it has shipped. For a shipped order, contact the carrier to update the address.

We don’t refund orders shipped to the most recent address you gave us. If an order is returned to us because the address was incorrect or incomplete, we can reship it once you pay a new shipping fee.

Questions

Email hello@naturallclub.com with any shipping questions.