How can we help?

Orders dispatch within 7 business days. Standard U.S. delivery usually takes 3–7 days after dispatch. Once your order ships, tracking appears in your account and in your shipping confirmation email.

Checked out as a guest? Use the order link in your confirmation or shipping email.

Sorry about that. Tell us your order number and what happened below, and our team will look into it. If something arrived damaged or missing, we’ll replace it or issue a full or partial refund to your original payment method.

How to start: click the chat bubble in the bottom-right corner and choose “Return an order,” then sign in with your email and order number. Prefer email? Write to hello@naturallclub.com with your order number.

What qualifies: items bought at naturallclub.com within 30 days of your purchase date. Heavily used products, Deep Conditioner, gift cards, sale items and orders shipped outside the U.S. or to APO/FPO/DPO addresses can’t be returned.

What you get: store credit once your return arrives. A standard shipping fee applies, and we email you a return label once your return is approved. If a product caused an allergic reaction or irritation, you’ll get a refund instead.

Questions about a bundle or a discounted item? Send us a message below and we’ll check your order.

Our routine guide walks through each step, from cleanse to refresh, so you can see what each product does. Still unsure? Tell us about your hair and what you use now, and we’ll help.