We make our products in small batches in order to prioritize freshness and quality in our hair products. We do our best to ship all orders within 7 business days, but your order may ship sooner.

Products that are out of stock may take up to 2-3 weeks to ship. Check the product page to see if the item is out of stock (you will see an orange notice if the item is sold out.)

Please see our Shipment Policies for more details.

We ship to the U.S., U.S. territories, U.S. military bases, and Canada. Fill out this form and you will be added to a list of international buyers, so we'll notify you as soon as we expand!

Standard Shipping Fees:

Shipping is determined by weight, starting at $5 for US shipments and $8 for shipments to U.S. territories, military bases, and Canada. 

We offer free shipping in the U.S. to any order over $75 and on all subscriptions.

We offer free shipping on orders over $100 to U.S. territories, military bases, and Canada

To change the shipping address for an order contact hello@naturallclub.com. Please include your order number and the correct shipping address. Note: We cannot guarantee that your request will be processed. We are unable to process address changes on items that have been shipped or refund orders shipped to an incorrect address. 

To change the shipping address for a subscription, go to "Manage Subscriptions" after logging into your store account using the profile icon in the top righthand corner of your screen. Under "Subscription Orders" you'll see "Ships to" your address. Click "Edit" to change this address.

Important notice: subscription addresses will be updated for all scheduled deliveries, but not for orders that have been processed. If your renewal has been processed or if you'd like to change the address for the very first order in your subscription, contact hello@naturallclub.com to process this request. This request must be received before the item is shipped.

We will send you an email once your NaturAll Club products has been shipped, containing a tracking number for your package. Expect delivery 4–7 days after shipment.

Please take note of the estimated delivery times to your area if you are concerned about the delivery of your order. If you have more questions regarding tracking please email us at hello@naturallclub.com.

See our refund policy here.

See our return policy here

Since we prioritize shipping freshly made products, it can take up to 7 days for us to make and ship your order. If you still haven't received a tracking number, it is most likely because your order has not shipped yet. Feel free to get in contact with hello@naturallclub.com to ask for an estimated shipping date.

If there seems to be an issue with your tracking number, contact hello@naturallclub.com

The carrier can occasionally make mistakes in tracking packages. Wait up to five days after reported delivery. If the package still hasn't arrived, contact the carrier to locate your package.

ViaBill is a payment solution that empowers you to “Buy Now and Pay Later” in simple, interest-free installments. They break down the total cost of your purchase into smaller, interest-free, monthly payments.

All products from the NaturAll Lab are vegan and cruelty-free

Our products contain no harmful or hazardous chemicals. We have many customers who are parents, and love these products for their children! Just be sure to review our ingredients here to make sure your child doesn't have an allergy to any ingredients we use.

Our deep conditioners are the only product on the market that is made with fresh fruit. They are so fresh and natural, you have to keep them refrigerated! Keep our deep conditioners frozen so they won't go bad before you need to use them.

Also, most natural or curly/kinky hair products on the market are oil-based (as the first ingredient after water.) While oils help seal moisture into hair and prevent it from drying out, oil itself sits on the hair cuticle without penetrating the hair shaft, and cannot provide moisture. By comparison, our deep conditioners are fruit-based. Fruits (such as avocado, the primary ingredient in our deep conditioners) have the ability to penetrate deep into the hair shaft, giving your hair the ultimate moisture, along with all the other nutrients and vitamins naturally contained in such fruits.

We ship the Deep Conditioners from frozen and have tested them for up to 14 days in the mail with no issues. It is normal for your deep conditioners to arrive at room temperature. Just be sure to place them in the freezer as soon as you receive them! If you have any concerns about the quality or freshness of your products, please reach out to hello@naturallclub.com.

Our full FAQ can be found here. You can also contact our customer service using the chat in the bottom right corner of the screen, at hello@naturallclub.com, or by calling 800-683-8576. We will respond within 24 hours as long as it's within normal business hours (10:00–5:00 EST, M–F).