Shipping policy

 

Shipping Policies

Shipment Method: United States Postal Service Ground Service. Shipping available to the United States and Canada.

Standard orders ship within 7 business days, and orders may ship the same day they are placed. Standard shipping is 3-7 days after shipment.

If your products have not arrived 10 days after the date of shipment, contact the carrier or hello@naturallclub.com for assistance.

If shipping company says that the order has been delivered and you cannot find it; please contact the shipping company. Alternatively, check with your neighbors if they seen the package. If you still cannot find it, reach out to customer service to explore other options. Any reshipment of delivered products is subject to a shipping fee. 

Standard Shipping Fees:

Shipping Fees (US):
Subscription Boxes - Free Shipping on first order. Flat rate shipping on all other orders.
Orders over $100 - Free Shipping
Non-Subscription orders under $55 - $8 flat rate shipping

Shipment Fees (Canada):
Shipping is priced by weight and starts at $8

 
Address Change / Incorrect Address Policies

NaturAll Club guarantees the delivery of all orders. Orders that are lost by the shipping carrier, stolen, or damaged in transit will be replaced at no cost to the customer.

Please reach out to hello@naturallclub.com for any shipping concerns or to report an issue with your shipment. 

It is the customer's responsibility to provide the correct shipping address at checkout. We cannot guarantee that shipping address update requests will be processed after an order has been placed. If your order has been shipped, contact the carrier to update the address.

NaturAll Club is unable to process address changes after an order has been shipped. Refunds will not be issued for orders that are shipped to the most updated address provided by the customer.

NaturAll Club will not refund or replace orders that are returned to sender due to an incorrect or incomplete shipping address provided by the customer. These orders can be replaced if the customer pays an additional shipping fee.