Help Center

Our Most-Asked Questions

Start with our most-asked questions here

Which products will work best for my hair type?

Can I use your product on locs, relaxed hair, color-treated hair, grey hair, low porosity hair, my specific curl pattern, etc...

Are your products safe for kids?

Do you ship internationally?

How do you use the Deep Conditioner?

Can I find your products in a store near me?


How long until my product is shipped?

Do you ship internationally?

How much does shipping cost?

What if I need to change my shipping address?

Delivery and Tracking

How long does delivery take after shipment? Can I track my order?

I haven't received a tracking number / I am having trouble tracking my order.

I was notified that my order arrived, but it isn't here yet.

Returns, Refunds, and Cancellations

How do I cancel my order or request a refund?

Do you accept returns?


Can I send a NaturAll Club product as a gift?

Products and Subscriptions

Deep Conditioners

What makes your products different?

What is a Deep Conditioner?

What ingredients are in the Deep Conditioners?

How much do I use?

How long do I leave in the Deep Conditioner?

Are there any special products I should use to wash my hair after my NaturAll Club treatment?

Do I shampoo before or after using the Deep Conditioner?

How long until I see results?

Do the products expire? How long will they last?

Which product is right for me?

I have an avocado allergy, can I use the NaturAll Club Deep Conditioners?

I have relaxed/permed hair. Can I use the NaturAll Club Deep Conditioners?

I have weave/hair extensions. Can I use the NaturAll Club Deep Conditioners?

I have keratin treated hair. Can I use the NaturAll Club Deep Conditioners?

Are your products cruelty free? Are they vegan?

Subscriptions and Account Management

Why do you suggest subscription boxes?

What’s in the box?

Can I get an extra Deep Conditioner added to my box?

Can I switch solutions during subscriptions?

How do I cancel or change my subscription?

Can I pause my subscription?

Media and Influencers


I am a blogger, youtuber, or social media influencer! Who do I contact for a free box to review?


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