Cancellation requests may be submitted via chat or email. Orders can only be cancelled before it fulfills. Once an order fulfills and a shipping label is created, the order can longer be cancelled.
Any order that is successfully cancelled will receive a store credit valued at the amount of purchase minus any shipping fees.
Returns and Refunds
NaturAll recognizes that everyone's hair is different, so if you aren't in love with the products, we got you covered! We take returns under the following circumstances:
Returning packages with NaturAll is easy!
If you have any difficulties navigating the customer portal, reach out to firstname.lastname@example.org or chat with us for further assistance.