Returns and cancellations

Cancellations

You can cancel an order by chat or email at hello@naturallclub.com until it ships. Once a shipping label is created, the order can no longer be cancelled.

Cancelled orders receive store credit for the full order amount, including shipping.

Returns

Everyone’s hair is different, so if you aren’t in love with a product, we’ve got you covered. You can return items within 30 days of your purchase date for store credit when:

- we made a mistake fulfilling your order,
- you ordered the wrong product, or
- a product didn’t perform as advertised.
If a product caused an allergic reaction or irritation, you’ll get a refund instead of store credit.

What we can’t accept

- Orders shipped to addresses outside the U.S., or to APO, FPO or DPO addresses
- Products that are heavily used, or that weren’t bought at naturallclub.com
- Deep Conditioner
- Gift cards
- Sale items
How to return

- Click the chat bubble in the bottom-right corner of our website and choose “Return an order.” Sign in with your email and order number, then choose the items you’d like to return or exchange.
- Once we approve your return, we’ll email you a return label.
- Print the label, attach it to a box with the products, and ship it to us within 30 days of your purchase date. Items must be in the same condition to receive full store credit.
- A standard shipping fee applies to returns.
- When your package arrives, we’ll email your store credit or send your new products.
Damaged or missing items

If your order arrives damaged, or something is missing, email hello@naturallclub.com. We’ll replace it or issue a full or partial refund. Refunds go back to the payment method used for the order. See our shipping policy for lost or misdelivered packages.

Addresses

You’re responsible for entering the correct shipping address at checkout. We don’t refund orders shipped to the most recent address you gave us, and we don’t refund or reship orders returned to us because of an incorrect or incomplete address unless you pay a new shipping fee.

Cancelling a subscription

To avoid your next renewal, cancel at least 3 days before your renewal date. Sign in using the account icon at the top right of our website and choose “Manage Subscriptions,” or email hello@naturallclub.com and we’ll cancel it for you. Cancelling stops future charges but doesn’t refund charges that have already been processed.

Questions

Having trouble with the return portal or anything else? Email hello@naturallclub.com or chat with us.