Frequently asked questions
Answers about Bundle & Save, shipping, returns and subscriptions. Can't find what you need? Email hello@naturallclub.com.
Bundle & Save
How does Bundle & Save work?
Mix and match eligible one-time items and your savings apply automatically in your cart, no code needed: 2 items save 5%, 3 items save 10%, and 4 or more save 20% on your first 4 eligible items in cart order.
Can I add more than four items to my bundle?
Yes. Bundle & Save discounts only your first 4 eligible items in cart order. Any extra items stay full price.
Which products qualify?
Products in our Bundle & Save collection qualify when you buy them as one-time items.
Do subscriptions count toward Bundle & Save?
No. Subscription items don't count toward your bundle and don't get the Bundle & Save discount.
Can I combine Bundle & Save with another discount?
Bundle & Save combines with eligible shipping discounts, but not with other product or order discounts.
What happens if I remove an item?
Your savings update to match what's left in your cart. With fewer than 2 eligible items, Bundle & Save no longer applies.
Shipping
Where do you ship?
We ship to the United States, U.S. territories, military addresses (APO/FPO/DPO), Canada, and most other countries. You'll see the options for your address at checkout.
How soon will my order ship?
Orders ship within 7 business days of being placed, and some ship the same day. Delivery time starts once your order ships.
How long does U.S. delivery take?
Standard USPS shipping usually takes 3–7 days after your order ships. Faster USPS options, when offered at checkout, usually arrive within 2 business days after USPS receives the package.
Do you offer free shipping?
U.S. orders of $100 or more ship free, including Alaska, U.S. territories, and military addresses. Free shipping doesn't apply to Canada.
How much is shipping to Canada and other countries?
Shipping to Canada is priced by weight, starting at $10. For other countries, live DHL and FedEx rates are shown at checkout, and customs duties or import taxes may apply.
Can I change my shipping address?
Email hello@naturallclub.com as soon as possible. We can't guarantee address changes after an order is placed, and we can't change the address once it has shipped.
My order hasn't arrived. What should I do?
If your order hasn't arrived 10 days after it shipped, contact USPS first, then email hello@naturallclub.com. If tracking says delivered but you can't find it, check with the carrier and your neighbors, then contact us.
What if my order was lost, damaged, or is missing an item?
Email hello@naturallclub.com. Report a lost or damaged package within 3 months of your order and we'll replace it at no cost. For damaged or missing items, we'll replace them or issue a full or partial refund.
Cancellations & returns
Can I cancel my order?
Ask by chat or email at hello@naturallclub.com before your order ships. Once a shipping label is created, the order can't be cancelled. Cancelled orders receive store credit for the purchase amount, minus any shipping fees.
What is your return policy?
You can return items within 30 days of your purchase date for store credit if we made a mistake with your order, you ordered the wrong product, or a product didn't perform as advertised. A standard shipping fee applies to returns.
What can't be returned?
We can't accept Deep Conditioner, gift cards, sale items, heavily used products, or products not bought at naturallclub.com. Orders shipped outside the U.S. or to APO/FPO/DPO addresses can't be returned.
How do I start a return or exchange?
Click the chat bubble at the bottom right of our website and choose "Return an order." Sign in with your email and order number, then pick the items to return or exchange. Once we approve it, we'll email you a return label.
When will I get my store credit?
When your approved return arrives, we'll email your store credit or send your new products. Items must be in the same condition to receive full store credit.
What if a product causes irritation or an allergic reaction?
Stop using the product and email hello@naturallclub.com. You'll get a refund instead of store credit. Seek medical advice if you need help with the reaction.
Subscriptions
Does every subscription order ship free?
Your first subscription order ships free. Renewals ship at our standard rates.
How do I cancel my subscription?
Cancel at least 3 days before your renewal date. Sign in with the account icon at the top right of our website and choose "Manage Subscriptions," or email hello@naturallclub.com and we'll cancel it for you.
Will cancelling refund a renewal that's already been charged?
No. Cancelling stops future charges but doesn't refund charges that have already been processed.
Products & NaturAll
How do I choose products for my hair?
Take our hair quiz for a routine based on your answers. For more help, email hello@naturallclub.com and tell us about your hair and current routine.
Can I use NaturAll products on short hair?
Yes. Choose products for your hair's needs rather than its length. Our hair quiz can help you build a routine.
Who is the founder of NaturAll?
NaturAll was founded by Muhga Eltigani and launched in 2016. We are a Black-owned and operated company.
How can I request products to review?
Email influencers@naturallclub.com with your social media handles and follower counts. We'll contact you if there's a fit.
How can I reach your team?
Email hello@naturallclub.com or use the chat on our website. For order questions, include your order number.