Cancellation, Refund, and Return Policies
- We offer refunds on orders that are cancelled before shipment. We are unable to issue refunds for orders that have already been shipped, so we recommend submitting cancellation and refund requests immediately after placing your order. We cannot guarantee that your request will be processed.
- Refund and cancellation requests must be processed by a customer service representative. To ensure your request is received and processed, contact email@example.com.
- It is the customer's responsibility to provide the correct shipping address at checkout. NaturAll Club will not issue refunds for orders shipped to the most updated address provided by the customer. NaturAll Club will not return items that are returned to sender due to an incorrect or incomplete address. See our shipping policy for more information.
- NaturAll Club will provide full or partial refunds on orders that are damaged, missing, or otherwise impacted by circumstances outside of the customer’s control. Contact firstname.lastname@example.org to report damaged or missing items.
- Refunds are issued to the account used to place the order.
- We do not accept returns.
- Gift cards and items purchased on sale are non-refundable.
How to Submit a Cancellation or Refund Request
Order cancellations and refunds (including renewal charges from existing subscriptions) must be processed by a customer service representative. To submit a cancellation or refund request, contact us at email@example.com or call us at 800-683-8576 anytime during business hours, and be ready to provide your order number and the email address used to place the order. Allow one full business day for us to assist you.
How to Cancel a Subscription for Future Orders
You may cancel your subscription at anytime. You may do this manually from our online customer portal (log in at the top right hand corner of the website and click 'Manage Subscriptions') or contact us at firstname.lastname@example.org to cancel the subscription for you. Important: This action will stop all future charges to your account, but will not refund any charges that have already gone through. Follow instructions in the section above to request a refund on a subscription renewal.
Once your subscription renews, we begin preparing to fulfill and ship your renewal order immediately. It comes at a cost to cancel and refund orders after we receive them, so we encourage customers who’d like to cancel subscriptions to do so before the subscription renewal date (the 1st of each month.)
If you have any difficulties navigating the customer portal, reach out to email@example.com for further assistance.