Cancellation, Refund, and Return Policies
You cancel any order from NaturAll before it fulfills. Once it does fulfill and ships out to you, you can cancel under these circumstances.
- If you reached out before your order was fulfilled.
- The product did not do what was advertised.
- Placed an order for the wrong item.
- Allergic reaction or irritation
- Fulfillment mistake
- Wrongly ordered product
- Product didn't perform as advertised (Please see 30-Day Guarantee)
- First thing's first, reach out to NaturAll about returning or exchanging your products.
- Next, print out the return labels that you should receive in your email and stick it on to a box containing the products you'd like to return!
- Seal up your package, and ship it us!
- When you return your NaturAll purchases it must be within 30 days of your purchase date.
- Must be sent in the same condition in order to receive a full refund.
How to Cancel a Subscription for Future Orders
To avoid subscription renewal, please cancel your subscription at least 3 days before your renewal date. You may cancel manually from our online customer portal (log in at the top right hand corner of the website and click 'Manage Subscriptions') or contact us at email@example.com to cancel the subscription for you.
Important: Cancelling your subscription will stop all future charges to your account, but will not refund any charges that have already been processed.
If you have any difficulties navigating the customer portal, reach out to firstname.lastname@example.org for further assistance.