Help Center

Our Most-Asked Questions

Start with our most-asked questions here

Which products will work best for my hair type?

Can I use your Deep Conditioners on locs, relaxed hair, color-treated hair, grey hair, low porosity hair, my specific curl pattern, etc...

Are your products safe for kids?

How do you use the Deep Conditioner?

Can I find your products in a store near me?

How do I subscribe or join the Club?


How long until my product is shipped?

Do you ship internationally?

How much does shipping cost?

What if I need to change my shipping address?

Delivery and Tracking

How long does delivery take after shipment? Can I track my order?

I haven't received a tracking number / I am having trouble tracking my order.

I was notified that my order arrived, but it isn't here yet.

My delivery is taking longer than expected. Will the Deep Conditioner spoil or go bad?

Returns, Refunds, and Cancellations

Can I cancel my order or request a refund?

Do you accept returns?


What is ViaBill?

How does it work?


Can I send a NaturAll Club product as a gift?

Products and Subscription FAQ

Deep Conditioners

What is a Deep Conditioner?

What makes your Deep Conditioners different?

What ingredients are in the Deep Conditioners?

If the Deep Conditioners are perishable, will they go bad in the mail?

Which solution type is right for me?

How much do I use?

Can I use a heat cap or hooded dryer with the Deep Conditioner?

How long do I leave in the Deep Conditioner?

Do I shampoo before or after using the Deep Conditioner?

How long until I see results?

Do the Deep Conditioners expire? How long will they last?

I have an avocado allergy, can I use the NaturAll Club Deep Conditioners?

I have relaxed/permed hair. Can I use the NaturAll Club Deep Conditioners?

Subscriptions and Account Management

Why do you suggest subscriptions?

What’s in the Deep Conditioner Solution Box?

Can I get an extra Deep Conditioner added to my Solution Box?

Can I switch solutions during subscriptions?

Can I pause my subscription?

How do I cancel or change my subscription?

How do subscriptions work?

Media and Partnerships


I am a blogger, youtuber, or social media influencer! Who do I contact for a free box to review?

Wholesale, Retail, and Salons

I would like to order products wholesale for my business, store, or salon.


Have a question we didn’t answer?

Contact us

Do you charge a sales tax on order placed through your website?